Tuesday, 28 October 2008


I'm on hold with American Express at the moment. The hold music is the theme to For Your Eyes Only (the Bond film). Weird.

I'm calling them because for the third freaking time British Airways has double-charged our credit card for flights. The ridiculous thing is every time we ring up AmEx about this, at first they argue and insist there's no problem. Then I have to point out that our available credit is less than it should be. And then they admit that there's been a "double exposure" for the BA flights and agree to refund us (in 5-10 working days). The first time it happened the guy actually said that it happens all the time. So AmEx know it happens, and presumably BA know it happens, but no one does anything about it.

It's actually a little bit suspect, as the extra charge doesn't appear on the statement - we only noticed it because our available credit and the balance didn't match up. I wonder how many people never notice it and end up paying twice as much to BA without realising it?

Ooh, now it's Live and Let Die by Paul McCartney & Wings! At least it's not Idiot Radio FM. Or Celine Dion.

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